Based on Japan, t a t a m i is an antique dealer’s collective as an independent online marketplace itself for “Contemporary Antiques” with the both ying-yang aspects of ‘Tradition’ and ‘Alternative’ presenting the various types and styles of items individually digged out by each tatami’s unique dealer with diversity and possibility. May the inspiration be with you.
SYSTEM
t a t a m i (also known as tatami antiques) is a collective of independent antique dealers in Japan, organized and coordinated by Dai Okumura (hotoke).
Each dealer manages their own listings and transactions through this website and Trocadero. Since every dealer operates independently, I (Dai) serve as the English–Japanese liaison—translating messages and facilitating communication between customers and non–English-speaking dealers.
All inquiries and orders are first received by me, then translated and relayed to the appropriate dealer.
For this reason, combined shipping is only available for items listed by the same dealer. Please check the SHIPPING section below for more details.
If you have any questions, feel free to contact us at mail@tatami-antiques.com
We do our best to reply within 48 hours. If you don’t see our reply, please check your junk mail folder and add our address to your safe list to ensure smooth communication.
Contact:
Dai Okumura
600-22 Wakayama Isumi, Chiba JAPAN
Mobile: +81-90-4012-2933
DESCRIPTION
All items listed on t a t a m i are guaranteed to be accurately represented by our professional member dealers. Each listing provides a simple and concise description, focusing on essential information for easy and quick understanding.
If you would like more details about a specific item, please contact the dealer directly before purchasing. We’ll do our best to respond to your inquiry as soon as possible.
PAYMENT
Required payment methods are PayPal, and Credit card.
No personal cheques, No private enterprise’s money transfer services, and No cash by mail from overseas can be accepted under any circumstances.
SHIPPING
All purchased items are shipped directly from each individual dealer of tatami in Japan.
Our standard shipping method is EMS, which includes full insurance coverage and tracking service.
The shipping charge is calculated based on the well-packed weight of each item and your delivery destination.
If EMS is not available for your location or shipment type, Yamato Transport (which will be handed over to UPS upon arrival in the U.S.) or FedEx can also be arranged.
Please note that combined shipping is available only when multiple items are purchased from the same dealer, since each t a t a m i dealer operates independently.
Insurance is always included in the item price when shipped via EMS or other equivalent carriers.
CUSTOMS DUTIES
Customs duties or import taxes may be applied based on the declared value of the purchased items. These charges are not included in the total price shown on tatami invoices.
As customs duty rates vary from country to country, we strongly recommend that customers check with their local customs authorities to understand potential import charges. tatami cannot be held responsible for any such duties or taxes under any circumstances.
LOST AND DAMAGE
In the unfortunate event that a shipped item is lost or damaged, we kindly ask customers to remain calm and follow the proper procedure together with Japan Post (or Yamato Transport) and your local customs or postal office. We will provide step-by-step instructions for what needs to be done.
Please do not try to resolve the situation solely between the dealer and yourself, nor contact PayPal directly, as this can complicate the process. With proper cooperation, Japan Post generally handles such cases successfully and can provide a refund for the declared value of the item as well as the postage.
Please note: any customs duties paid to receive the parcel are non-refundable under any circumstances.
REFUND
In exceptional cases, if a customer wishes to cancel an order before shipment, or if the received item is found to differ significantly from its description, the purchase price may be refunded. Please note that actual shipping costs and any payment handling fees will be deducted from the refund.
For returned items, the following conditions apply:
• The item must be insured during return shipping.
• The item must arrive in its original condition as purchased.
• The return must be completed within 14 days of receiving the item.
Please understand that, under normal circumstances, items cannot be returned for personal reasons.
OUTSIDE TRANSACTION
If customers visit the individual website pages of each tatami member and wish to purchase items not listed on t a t a m i (“non-tatami items”), a new price will be set through an agreement between the tatami member and the manager (Dai Okumura) for each transaction. Please understand this in advance, and feel free to contact us with any questions.